HSBC Bank Malta plc - Changes to Retail Network

On 29 October 2020, HSBC Bank Malta plc announced that in line with the new strategic plan unveiled in October 2019 that places further emphasis on digital services, coupled with the growing trend in customer use of and demand for digital banking services which have been further accelerated by the COVID-19 pandemic, the retail branches located in Mellieħa, San Ġwann, Żabbar and Żebbuġ will not be re-opening whilst those located in Gżira and Rabat (which were temporarily closed due to the pandemic) will be reopening when COVID-19 conditions permit.

HSBC explained that the changes to its branch network and future enhancements to its service offering will continue to ensure that customers have access to its branch network, contact centre as well as a range of digital and remote banking channels. The Gżira and Rabat branches will operate as tellerless once they reopen whilst the Swieqi and Żurrieq branches will continue to operate as tellerless. Bank advisors will remain available in these branches to ensure that customers continue to have access to the full range of products and services.

Meanwhile, as branch banking remains a critical part of HSBC’s service offering, the bank noted that it is also undertaking a wider review of branch opening hours which will commence with the opening of the new Qormi flagship branch that will be inaugurated in early 2021 subject to the COVID-19 situation. The Qormi flagship will become HSBC’s largest branch in Malta and will be the first of the HSBC Group’s new ‘look and feel’ branches with extended opening hours up until 19:00 hours on weekdays.